Give your guests more attention while AI handles repetitive work in your inbox and behind the scenes.
Guests expect fast answers across languages and time zones.
Group and conference enquiries require extensive coordination.
Feedback, housekeeping and maintenance reports do not always reach the right people.
AI prepares and structures information and supports your team as they work. Your people always retain responsibility and make critical decisions.
The workflow uses email, webchat and an approved knowledge base.
Capture enquiries and prepare evidence-based FAQ responses.
Guests receive approved responses, or their enquiry is passed to reception; no unconfirmed bookings are presented as confirmed.
The workflow uses guest messages and responsibility rules.
Identify the language and enquiry type, and draft a translation.
The responsible team receives the original and draft for review.
The workflow uses group enquiry, confirmed capacity and terms.
Flag missing information and structure a draft quotation.
Sales approval is required before any price or availability commitment.
The workflow uses reviews and guest feedback.
Group topics and highlight critical complaints.
Your team receives prioritised feedback and complaints for assessment.
The workflow uses room reports and operational forms.
Assign the location, category and urgency.
The relevant team receives a ticket, while safety-related reports are escalated.
The workflow uses CRM, email and confirmed quotation statuses.
Identify outstanding questions and draft a follow-up.
You receive a reviewed follow-up message that makes no unverified price commitments.
Enquiries arrive together from email, webchat and portals. AI sorts them by topic and language, prepares evidence-based answers and hands every key decision to reception. Your team must approve any binding commitments.
PMS, booking platforms and CRM systems have different interfaces and licensing terms. I check that availability is up to date, along with write permissions, language and handovers to your team. Prices and bookings are confirmed only through approved, binding processes.
Learn more about implementation and securityAll assumptions in these examples are for guidance only.
This example considers an independent city hotel.
500 tasks / month × 8 minutes · 60 % automation · 70 % realisation · 40 € fully loaded internal hourly rate
Limitations: Availability, bookings and prices must not be promised on the basis of outdated information. Time freed up does not automatically translate into payroll savings. Integration effort and error rates are not included in this simplified calculation.
Calculate using your own figuresThis example considers a conference hotel.
80 tasks / month × 30 minutes · 50 % automation · 65 % realisation · 48 € fully loaded internal hourly rate
Limitations: Complex arrangements and terms remain the responsibility of sales; capacity must be confirmed. Time freed up does not automatically translate into payroll savings. Integration effort and error rates are not included in this simplified calculation.
Calculate using your own figuresI get to know your process, assess your data and integrations, and prioritise what will make a real difference.
I implement a clearly defined workflow, put approvals and data privacy and security requirements in place, and test everything with your team.
I assess quality and value, strengthen team adoption, and scale only what proves effective in day-to-day work.
Since 2 February 2025, Article 4 of the EU AI Act requires businesses using AI systems such as ChatGPT or Microsoft Copilot to ensure their employees have sufficient AI literacy. Practical, documented AI training is central to this, including for teams with no prior knowledge.
AI automation is most useful for recurring information tasks with sufficient volume, clear rules and accessible data. An opportunity check assesses benefits, risks and integration effort before you invest.
Not necessarily. Existing tools can often be usefully extended. Whether a workflow, knowledge assistant or agent is appropriate depends on the process, data protection and available interfaces.
Data types, access rights, provider terms and retention are clarified before the pilot. Sensitive information belongs only in approved environments. This does not replace any necessary legal review.
Bring a recurring process to our conversation. Together, we will explore the opportunities, the prerequisites and the limitations.
Your call is held online, directly with me, with no obligation.
Frankfurt am Main, Germany